Refund Policy
1) Right of Withdrawal (EU / Germany)
Refund & Returns Policy
Last updated: April 2026
At BIOHACKMANs GmbH, customer satisfaction and legal transparency are important to us.
f you are purchasing as a consumer within the EU, you have the right to withdraw from your order within 14 days without giving any reason. The withdrawal period begins on the day you receive your order.
To exercise your withdrawal right, please contact:
2) Return Window
Returned items must be sent back within 14 days after your withdrawal request.
Customers are responsible for safe return packaging.
3) Refund Processing
Refunds are processed within 14 days after receiving the returned goods or proof of shipment.
Refunds are made via the original payment method.
Original standard shipping costs are refunded where legally required.
4) Opened Supplement Products
For safety and hygiene reasons, opened, unsealed, or used supplement products cannot be returned or refunded, unless the product is defective or damaged upon arrival.
This applies especially to:
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capsules
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powders
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softgels
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liquid formulas
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sachets
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wellness stacks
This is particularly important for food supplements sold online.
5) Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
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order number
-
photos of parcel
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photos of the product
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short description
We will offer:
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replacement
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store credit
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full refund
depending on the case.
6) Non-Returnable Items
The following items are not eligible for return:
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opened supplement containers
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used products
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promotional bundles with opened components
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gift cards
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final sale items
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personalized wellness packs
7) Refunds for Missing Deliveries
If your parcel is confirmed lost by the carrier, we will provide either:
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a replacement shipment
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a full refund
8) Return Shipping Costs
Unless the product is faulty, customers are responsible for return shipping costs.
9) Contact
For all return or refund questions:
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